Frequently Asked Questions
Find answers to our most frequently asked questions.
29 articles
How to determine version of ArcSite you are using (iOS)
How to Turn On the Automatic App Updates Feature (iOS)ArcSite publishes new versions to the Apple App Store several times per month. We do this to ensure our product functions as intended.
Apple iOS and iPadOS Hardware and Software Minimum Requirements and Recommendations
Why does ArcSite Seem Slow?
Why can't I zoom in or out any further?
Why are My Drawings Gone?
Why Do My Walls Taper at the End?
Why Won't My Laser Measure Connect?
How Do I Delete?
Why is My Text Different Sizes?
How do I calibrate my drawing to scale?
How to create a title block
Installing and using ArcSite on a Mac laptop or desktop
Why are My Photo Icons the Wrong Size?
Why Can't I Edit/Delete the PDF that I Upload?
Why is my Export Not Displaying Correctly?If you're having issues with the way your export is appearing, checkout these frequent questions and solutions.
Download Your Company Content
Can I import a .dwg file?
"Get Templates Failed" Error Message
Combine multiple PDFs into one drawing and then export them together.
How do I open an early version of a drawing so I can edit it?Learn how to access a past version of a drawing an import it back in for editing.