Issue:
The laser measurement device is not connecting and cannot be used in ArcSite.
Solutions:
Currently, ArcSite is compatible with a number of Leica Distro and Bosch laser measurement tools. To see the current list of devices, go here.
If you are attempting to connect with one of the compatible devices, but are not connecting, check to make sure the relevant iOS setting is toggled on or that another app is not restricting access.
Solution 1: Ensure the iOS setting is correct
iOS 13 and later
Open the Apple Settings app ( looks like a gray gear)
Scroll down the left side of options until you find ArcSite and tap
The Bluetooth option there needs to be toggled on for it to work
iOS 12 and earlier
Open the Apple Settings app ( looks like a gray gear)
Tap on Privacy > Bluetooth
Ensure you have ArcSite toggled on
Solution 2: Verify access is not blocked by another app
We have found that other iOS apps can block access to the device. To check if this is the case for you, Toggle off the Bluetooth connection between any other relevant apps and then retry connecting to ArcSite.