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Windows Stylus not working with ArcSite

Updated over 3 weeks ago

Stylus Linking Issue

If your Windows stylus / pen is not working in ArcSite while on a Microsoft Surface or Windows device, the issue may be related to a setting that needs to be toggled off in Microsoft Pen & Ink Settings within the Bluetooth settings menu.

Steps

  1. Open Windows Start Menu

  2. Open Settings app

  3. Open the Bluetooth and Devices option

  4. Open the Pen & Windows Ink option

  5. Open the Additional Pen Setting option

  6. Ensure the the Let me use my pen as a mouse option is toggled off

Unexpected Touch Inputs Issue

If you are using ArcSite with a stylus on a Microsoft Surface, and sometimes experience unexpected touches, the issue may be with the device thinking your palm is a touch input.

You can toggle the setting to ignore touch inputs when using the pen in the Windows Settings.

Steps

  1. Click on the Start menu

  2. Select Settings

  3. Choose Devices

  4. Go to Pen & Windows Ink

  5. Turn on Ignore touch input when I'm using my pen

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