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Unsubscribing

Steps to unsubscribe from ArcSite, whether you subscribed directly or through a third party like the Apple App Store or Google Play Store.

Summary

The process to unsubscribe differs depending on where you signed up/how you are paying. First, we will cover what to do if you are subscribed through the Apple App Store, then we will cover how to unsubscribe if you are paying through our internal payment channel.

Unsubscribe/Cancel - Direct

  1. Navigate to https://user.arcsite.com/app/subscribe

  2. Select Unsubscribe on the bottom to cancel/unsubscribe

Unsubscribe/Cancel - Apple

Apple requires that you cancel your subscription through the Apple App Store on your Apple device, or through iTunes on your computer. To cancel your ArcSite subscription via the Apple App Store, follow these steps:

  1. Open the Settings app on your iPhone or iPad.

  2. Tap your Apple ID name at the top of the screen.

  3. Select Subscriptions from the menu.

  4. Locate and tap on the ArcSite subscription.

  5. Tap Cancel Subscription (you may need to scroll down to find this option). If you see an expiration date in red instead of a Cancel button, your subscription has already been canceled and will not renew.Alternatively, you can visit Appleā€™s subscription management page for detailed instructions.

Unsubscribe/Cancel - Google Play

Google requires all cancellations to be done through Google Play. ArcSite cannot cancel on your behalf.

  1. On your Android device, go to subscriptions in Google Play.

  2. Select the ArcSite subscription.

  3. Tap Cancel subscription.

  4. Follow the on-screen instructions.

If you see an expiration date instead of a Cancel button, your subscription is already canceled and will not renew. You will still have access through the end of your current billing period.

Important: Uninstalling the ArcSite app does not cancel your Google Play subscription. You must cancel through Google Play to stop future charges.

For full details on canceling, see Cancel, pause, or change a subscription on Google Play.

Steps for Requesting a Refund

If you purchased the wrong version of ArcSite or need a refund for another reason, you can request it through Appleā€™s refund process:

  1. Visit Appleā€™s Report a Problem website.

  2. Sign in with your Apple ID.

  3. Locate the ArcSite subscription in your purchase history.

  4. Follow the prompts to request a refund. Apple will review your request and notify you of their decision.5. Refunds for charges older than 90 days may not be approved.

If you are unsubscribing during the initial 14-day free trial, please reference our article on Canceling your Trial above. If you have any questions or need help canceling your subscription and turning off auto-renewal from the App Store or iTunes, contact Apple Customer Support. Because Apple processes all transactions made through the App Store, ArcSite support cannot: ArcSite does not have access to Apple's billing records and cannot process or adjust refunds for App Store transactions.

  • Issue refunds for App Store purchases.

  • Modify or cancel subscriptions purchased through the App Store. For any issues related to billing or subscription management, you must use Appleā€™s tools and processes.- Provide official documentation for refund requests related to App Store purchases.

  • Access or control Apple's billing records.

Below are the resources to assist you:

Unsubscribe - ArcSite

  1. Navigate to the Subscription page

  2. If requested, log in using the same email address and password you use to sign up in the app

  3. Tap on the Unsubscribe button in the Cancel Subscription section

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