Important Information Before You Start
Please note the following limitations before proceeding:
Not for SSO/SAML Users: This process does not apply to users who sign in via Single Sign-On (SSO) or SAML.
Not for Social Logins: You cannot change your email if you sign in using Apple or Google.
Old Email Address: For security reasons, once you change your email, the old address cannot be immediately used to create a new account.
Security Alert: A security notification will be sent to your old email address after the change is complete.
Step-by-Step Guide to Changing Your Email
Navigate to Your Profile: Log in to your ArcSite account and go to your User Profile or Account Settings section.
Select "Update Address": Find and click on the option to change your email address.
Enter and Verify New Email: Enter your desired new email address. A verification email will be sent to this new address.
Check Your Inbox: Open the inbox for your new email address and find the verification message from ArcSite. If you don't see it, please check your spam or junk folder.
Confirm the Change: Click the verification link inside the email to confirm the change.
Confirmation: Once confirmed, your account email will be updated. You will now use this new email address to log in to ArcSite.
Frequently Asked Questions (FAQ)
Q: What happens to my drawings and data after I change my email?
A: All your data, including drawings, projects, and account information, remains intact. The only change is the email address you use to log in.
Q: I didn't receive the verification email. What should I do?
A: Please wait a few minutes and check your spam/junk folder. If it still doesn't arrive, try re-sending the verification from your ArcSite profile.
Q: Why was a security alert sent to my old email?
A: This is a standard security measure to ensure you were the one who authorized the change to your account.