Overview
The Enterprise Admin Console is a centralized hub for managing your organization's ArcSite account. It provides tools for administrators to oversee users, control permissions, and ensure efficient collaboration across different teams and departments.
Availability
Supported Platforms: Web browsers
Subscription Requirement: Enterprise customers only
Who Is This For?
The Enterprise Admin Console is designed primarily for enterprise administrators—senior users responsible for managing and overseeing the entire organization’s operations:
Organization Admins: Individuals responsible for managing the ArcSite account for their entire organization.
IT Admins: Individuals responsible for managing user access and permissions within the organization.
Operations VPs: Individuals who need to oversee and manage multiple sub-companies within the organization.
What is it used for?
Company Management
Company Data Handling: View, update, and edit company details to ensure that organizational information remains current and accurate
License and Seat Monitoring: Track license usage and seat allocations for each company, ensuring that your organization stays within its subscription limits and can plan for growth
Data Preservation: Always publish or upload all work to the cloud before making changes to user accounts or transitioning to a new account. Use the sharing feature to transfer projects between accounts when necessary.
Employee Management
User Account Administration:
Add new accounts individually or in bulk, with options to import data via spreadsheets for efficiency
Manage user account details
Manage the user account credentials
Deactivate or remove account from your organization
Project and Asset Management:
Transfer project ownership between employees, including handling critical assets such as unpublished drawings
Security and Compliance:
Manage access levels securely to protect company data assets
Removing and Re-Adding Users
If you need to remove and re-add a user in ArcSite, their files and drawings will not be deleted. However, any unpublished work at the time of permanent removal may not be accessible. To avoid data loss, ensure all work is published or saved before removing a user.
Replacing a User in a Company Account
To remove a user and invite a replacement in your company account:
Log into your ArcSite account on the web.
Remove the departing user from your company account.
Invite the new user by entering their email address. They will receive an invitation to set up their account.
Switching Subscription Types or Changing Emails
If you are switching from an Apple-based subscription to a website-based account or changing your email address, follow these steps to ensure your files remain accessible:
Upload all drawings and projects to the cloud from your original account.
Create a new account with your desired email address.
Share your drawings and projects from the original account to the new one. This ensures that your files are accessible under the new login.
Getting Started
Accessing the Console
The Enterprise Admin Console is a web-based portal, you can log into the Enterprise Admin Console using our dedicated URL: enterprise.arcsite.com.
Note: Access to the Enterprise Admin Console is restricted and requires setup through ArcSite. If you are unable to log in, please contact Customer Support to check your access permissions.
FAQs & Troubleshooting
Q: What happens to a user's files if they are removed and re-added?
A: Files and drawings will not be deleted, but unpublished work may not be accessible. Ensure all work is published or saved before removing a user.
Q: How can I replace a user in my company account?
A: Remove the departing user, then invite the new user by entering their email address. They will receive an invitation to set up their account.
Q: What steps should I follow to transition accounts while preserving data? A: Upload all drawings and projects to the cloud, create a new account, and share projects from the original account to the new one.
Q: How do I access the Enterprise Admin Console?
A: The Enterprise Admin Console is a web-based portal. Once your organization is granted access, you will receive login credentials from ArcSite's Customer Success team.
Q: Can I manage users across multiple companies within the console?
A: Yes, the Enterprise Admin Console allows you to manage users across all sub-companies within your organization.
Q: Can I transfer drawings between users in different companies?
A: Yes, you can transfer drawings between users regardless of their company affiliation.
Q: What if I need to change a user's permission level?
A: The Enterprise Admin Console provides tools to easily modify user permissions.
Q: Can I get a consolidated report for all companies under my organization?
A: Consolidated reporting is planned for a future release of the Enterprise Admin Console.
Q: Who can I contact for further assistance with the Enterprise Admin Console?
A: Please reach out to ArcSite's Customer Success team for any questions or assistance regarding the Enterprise Admin Console.