Navigate to "Settings"
Find the "Takeoff and Estimate" section on the left
Under this section, click "Payments"
Find the area labeled "ArcSite Payments"
Click the button labeled "View All Transactions"
Locate the payment that needs to be refunded from the list, and click on it
You will get a pop-up that shows the details of the transaction, as well as a "Refund" button at the bottom:
Option 2:
1. Login to paypoint.payabli.com with your username/password
2. Navigate to your Transactions Report
3. Click the 3 dots to the right of your transaction, and you'll see "Refund"
Please allow 5-7 days for a refund to fully complete the process.