ArcSite

Find the "Takeoff and Estimate" section on the left

Under this section, click "Payments"

Find the area labeled "ArcSite Payments"

Click the button labeled "View All Transactions"

Locate the payment that needs to be refunded from the list, and click on it

You will get a pop-up that shows the details of the transaction, as well as a "Refund" button at the bottom:

1. Navigate to "Settings" 
2. Find the "Takeoff and Estimate" section on the left
3. Under this section, click "Payments"
4. Find the area labeled "ArcSite Payments"
5. Click the button labeled "View All Transactions" 
6. Locate the payment that needs to be refunded from the list, and click on it
7. You will get a pop-up that shows the details of the transaction, as well as a "Refund" button at the bottom:

Please allow 5-7 days for a refund to fully complete the process.

If you need to return a payment to a customer, this process will show you how to refund an ACH or Credit Card

Processing a Refund

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