Troubleshooting & FAQ
Find answers to our most frequently asked questions.
25 articles
Why can't I zoom in or out any further?
Why are My Drawings Gone?
Why Do My Walls Taper at the End?
Why Won't My Laser Measure Connect?
Deleting objectsHow to remove objects from your canvas, erase part of a line, and create breaks in walls.
Why is My Text Different Sizes?
How to create a title block
Using ArcSite OfflineHow ArcSite's offline mode works, what you can do without connectivity, and tips for working in the field.
Why are My Photo Icons the Wrong Size?
Why Can't I Edit/Delete the PDF that I Upload?
Why is my Export Not Displaying Correctly?If you're having issues with the way your export is appearing, checkout these frequent questions and solutions.
Can I import a CAD format file (DWG or DXF)?
How do I open an early version of a drawing so I can edit it?Learn how to access a past version of a drawing an import it back in for editing.
Windows Keyboard Shortcuts
Windows Stylus not working with ArcSite
Cross-Platform Coverage, Minimums, and Unsupported FeaturesIn this article, you will find the minimum system requirements and a number of ArcSite features not available on all platforms noted.
Installing and using ArcSite on a Mac laptop or desktop