ArcSite

Find answers to our most frequently asked questions. 

Troubleshooting & FAQ

How do I cancel my ArcSite app subscription with the Apple App Store?

Cancel your ArcSite Apple Trial

Unsubscribing

Subscription and Billing

How to Scale / Calibrate Your Canvas

Why is My Text Different Sizes?

Why are My Photo Icons the Wrong Size?

Drawing Questions

If you're having issues with the way your export is appearing, checkout these frequent questions and solutions.

Troubleshoot Export Issues

Can I import a CAD format file (DWG or DXF)?

Learn how to access a past version of a drawing an import it back in for editing.

How do I open an early version of a drawing so I can edit it?

Import/Export Questions

How to resolve this error when trying to open a drawing within Windows

"Downloading X error failed, this drawing was created on an old version iOS app"

"Get Templates Failed"

Error Messages

Windows Keyboard Shortcuts

Windows Stylus not working with ArcSite

In this article, you will find the minimum system requirements and a number of ArcSite features not available on all platforms noted.

Cross-Platform Coverage, Minimums, and Unsupported Features

Installing and using ArcSite on a Mac laptop or desktop

Cross Platform

ArcSite publishes new versions to the Apple App Store several times per month. We do this to ensure our product functions as intended.

How to Turn On the Automatic App Updates Feature (iOS)

Determine version of ArcSite you are using (iOS)

Versioning 

Reduce Photo Size (iOS only )

Performance Specific 

ArcSite Security & Compliance: SOC 2 Type II and ISO 27001

How Does ArcSite Keep My Data Safe?

Security 

How ArcSite's offline mode works, what you can do without connectivity, and tips for working in the field.

Using ArcSite Offline

Why Won't My Laser Measure Connect?

Why are My Drawings Gone?

Misc

Community

Video Onboarding

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Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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I’ve got this page open. Ask me anything about it and I’ll answer from the docs.