ArcSite Payments is powered by PayEngine, a third-party payment processing partner. ArcSite has partnered with PayEngine to provide our customers with a seamless payment process within our application that is intended to help drive sales from the field, improve your close rate, and eliminate the need to chase checks from your clients.
Requirements for becoming an accepted merchant with PayEngine:
ArcSite Payments is currently only available in the United States and Canada
You must be an administrator within your ArcSite account to access the application.
Applicants will most likely need to be the owner of the business or have all of the required information to complete the detailed merchant application.
Application Process:
The application is not instantly approved and may take 1-3 business days to be approved by PayEngine.
Depending on the price range of transactions you intend to process, additional information may be requested outside of the required merchant application to complete the underwriting process.
Steps for completing the merchant application
Step 1. Navigate to your Settings Page and click Payment Options
Step 2. Click Apply for Approval
Step 3. Business Category - You'll now begin the multi-step application. On the first page, you'll be required to provide the country where you file taxes, business type, and MCC code that best matches your type of business.
Step 4. Tell Us About Yourself - Be sure to enter all of the required information accurately as it pertains to how you have filed your business taxes previously.
Do not estimate or exaggerate any revenue numbers to avoid additional underwriting for merchant approval
Step 5. Personal Information - This information is important to the underwriting process so that you as a merchant can be granted the most appropriate level of payment processing capabilities.
The social security number of the primary business owner(s) is required to (1) meet acquiring bank identity verification compliance
Only add additional owners if they have a 25%+ stake in the business.
Step 6. Review your Details - If you have other business owners who have less than 25% ownership of the business, you can add them during this step, if not click Save and Continue.
Step 7. Credit Card Processing - This portion is critical to your application. Even if you don't currently accept credit cards as a form of payment, this will help the underwriters best understand what to expect.
Step 8. Setting up your deposit account - This next step is critical to ensure your funds are deposited quickly. PayEngine and many other bank institutions integrate with a service called Plaid. Plaid is a useful resource to securely connect your financial accounts in seconds. We recommend that you use the available Plaid integration vs. entering your bank and routing number manually.
Click "Connect a Bank Account" to access the secure Plaid account connection process! How Plaid Works
You'll now see the Plaid connection window. Click "Continue" to complete the secure linking of your bank account.
🚨If you abort the Plaid connection process by clicking 'x', you'll be allowed to enter a bank account and routing number manually. However, we recommend you do not manually enter your deposit account as it may cause delays with receiving your funds!
Step 9. Completing the Plaid Process - As mentioned above, using Plaid is the best route for linking your deposit account. You should first enter your phone number so that you can easily access your Plaid settings in the future if you need to make changes
Once you've entered your cell number, you'll get a text with a security code to enter for verification.
Next search for your banking institution to continue with the connection process. Again, Plaid is a trusted application for connecting banks with payment processing tools.
Once you've selected the banking institution you use, you'll be prompted to log in to your bank portal using the same credentials you use to access your bank's mobile app or web portal. Click "Continue to Log in"
Once you've entered your credentials for your bank portal, you'll be prompted to choose the account you want your funds deposited. Then click Next.
Step 10. Confirm your bank account chosen for deposits. Click Save and Continue
Step 11. Confirm and Submit your Application. Check the acknowledgment box and Submit the Application for Review.
After clicking to submit, you'll be prompted with a DocuSign form. To have your application reviewed, you'll need to complete this process.
First, check the acknowledgment box, then click continue.
Next, you'll be able to review the document and at the bottom, you can enter your digital signature:
Once signed, you'll see the completion screen:
Now that you've completed the application, it may take 1-3 business days to get approved.
If you have any questions, please contact PayEngine at merchants@payengine
You can also call 1-800-490-8514
Additional Resources: